Returns & Exchange policy We offer you the option to return or exchange items purchased on teehack.com within 30 days of receipt. In case of returns, we will credit the amount you paid for the products as cashback into your account. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However an exchange is subject to availability of the item in our stock. The following
EXCEPTIONS and RULES
apply to this Policy:
1. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact, and should not be broken or tampered with.
2. Only size exchanges are allowed. Items can be exchanged for a similar size or a different size.
3. Exchanges are allowed only if your address is serviceable for an Exchange by our logistics team.
4. In case you had purchased an item which has a free gift/offer associated with it and you wish to return the item, maximum of Refunds/Free item MRP will be debited until the satisfactory receipt of all free gift(s)/offer item(s) that are shipped along with it.
5. If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
6. Once your return is received by us, you will be reimbursed Rs 100/- towards shipping costs per order/parcel, if self-shipped. This is subject to your return having met the requirements of this Policy.
How does the 30 day return policy work?
30 day returns and exchange policy gives you an option to return or exchange items purchased on teehack.com for any reason within 30 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.
There are two ways to return the product to us. In most locations we offer a free pick up service for your return. You will see a pickup option when you submit a return request. If we don't offer a pick up at your location, or if you prefer, you can ship an item back to us. In such cases, we will credit your cashback account with Rs.100 to cover your cost of shipping the product back to us. Once we pick up or receive your return, we will do a quality check of the product at our end and if the product passes our quality check we will credit the amount you paid for the products as cashback into your account. If you wish to receive a refund instead, please send an email with the following details from your registered email address to email@example.com. If the picked up product does not pass the quality check we shall return it back to you.
1. Order Number
2. Bank Name
3. Account Holder Name
4. Bank Account Number
5. Branch Address
6. IFSC Code You can exchange an item purchased from teehack.com for a new size or the original size for no extra charge. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain a cash-back refund and purchase the new item separately.
How long will it take to receive my refund?
We take 1 business day to initiate a NEFT transfer or 7 to 10 business days if it is an online refund after the returned item has reached us. Therefore the refund time really depends on the time it takes the courier company to deliver the packet to the returns processing facility. In case it is beyond the above, please send us a screenshot of your bank statement from the day the order was placed and we will expedite the refund. (NEFT - 1 Business day.
Online Refund 7-10 Business days once the request is processed) Where should i send my return?
You can send the return to the following address Teehack 101/102, Rooprang, Juhu Versova Link road, seven bunglows, Andheri west, Mumbai 400 053. Cancellations & Modifications
What is the cancellation policy?
You can cancel an order until it has been processed in our warehouse by going to the cancellation section of the website. This includes items purchased on sale. Any amount you paid will be credited back into your account in the form of Cashback.
Can I modify the shipping address of my order after it has been placed?
Yes. You can modify the shipping address of your order before we have processed (shipped) it, by contacting our customer support team at 91-9090909090 I just cancelled my order.
When will I receive my refund?
For payments made using a Credit Card, Debit Card, or Net Banking, you will receive a refund in your Cashback account immediately after your order has been cancelled. Any coupons used are also reinstated it to your account If you have made your payment using a Credit Card, Debit Card, or net banking and would like a refund to your bank account, please get in touch with our customer support team.